At QUADPLAY, we're bringing it all together. We're helping people connect with advanced fiber services, next-generation TV, high-speed Internet services and smart solutions for businesses as well as Homes.
Fast, highly secure and FTTx connectivity – to everything on the Internet, everywhere, at every moment and on every device – is what drives us at QUADPLAY.
Our customers can stay connected from our ultra high speed fiber and wireless network anywhere. It doesn't matter if they're driving home from work or headed across the city. Soon we are becoming the leader in the Quad play services across NCR.
Customers want video on every screen to enjoy their favorite movies, TV shows, music and sports. We're setting the standard for delivering video when, where and how customers want it. with our sister concerns, we're currently the Faridabad's largest pay TV provider. We have a customer base of around 300 thousand plus users and still growing.
Our QUADPLAY's QUADNET High Speed Internet service brings customers a wide choice of Internet speeds, depending on their needs. With QUADNET with QUADPLAY's Gigabit Power network, customers in select markets can download an HD movie in 36 seconds, a TV episode in three seconds and 25 songs in one second. We're planning to grow our 1 gigabit per second service, targeting Delhi-NCR area.
We provide advanced business services to nearly 1000 plus corporate. We offer solutions that help businesses in every industry serve their customers better. We're always looking for new ways to connect you and your world in coming years. The brightest minds in the business are working at our QUADPLAY offices and Foundry centers to develop technologies, apps, products and services.
We're also improving lives by supporting our local communities. We want to raise high school graduation rates and we're planning to prepare students for college and careers through our signature education initiative, QUADPLAY Aspire.
QUADPLAY is leading the way to the future – for customers, businesses and the industry. We're working on new technologies to make it easier for our customers to stay connected. We envision a world where everything and everyone work together. We envision a world that works for you.
Allowing speeds up to 100 Mbps, QuadNet internet connection for home helps you download unlimited data with free uploads and FUP as high as 500GB. With equal upload and download speeds, QuadNet gives you an unparalleled internet experience
The broadband/ high-speed Internet market is fiercely competitive. As the need for bandwidth keeps increasing, fixed/wireline operators and Wi-Fi and WiMax companies are responding with faster speeds, highly reliable networks and 24/7 support. Because of stringent economic and regulatory environments, staying competitive is a challenge for telecom service providers.
At Quadplay, we are uniquely qualified to support challenging business process management requirements – by drawing on our deep, global broadband operational expertise. We provide a broad range of outsourced contact centre and back-office processing services across the subscriber lifecycle, through our centres of excellence in Faridabad.
Helping you manage your business with high internet speeds integrated with cutting-edge technology, QuadNet is your business solution. Quadplay offers Fibersonic plans and Dedicated Lease Lines for all business needs. Of all your business concerns, internet and bandwidth should be the least. In QuadNet, believe us you have a genuine connectivity partner and absolute peace of mind. So you focus on what's really important – your business.
QuadNet accelerates the standard of living in communities by seamlessly integrating diverse communication devices that includes data, audio-visual channels and security mechanisms with the use of cutting-edge technology.
Enabling a single window delivery of multiple infotainment services, QuadNet provides direct fiber internet to your home. Every home in the community can now enjoy easy interaction of diverse communication channels and infotainment services like high speed broadband with Wi-Fi internet connection, HD video streaming, real-time gaming, round-the-clock surveillance and much more with FTTH.
Dedicated leased lines are suitable for organizations that need seamless high-speed connectivity to connect with their network of affiliates, customers and suppliers around the world. QuadNet offers 24×7 dedicated internet service that is fast, reliable and conveniently connected from your corporate local area network (LAN) to the public network.
"Subscribers)" means any person as defined under General Clauses Act, 1899 who has subscribed to the Services by signing this Subscriber Requisition Form , limited by downloads and amount, it includes a person who is acting on or for behalf of the Subscriber
"Customer Subscription Form" shall mean a form duly filled by the Customer, inter alia, providing details of the Customer, the Installation Address, and the Subscribed Services.
"DDC Broadband Pvt. Ltd." or "DDC" means a company incorporated under the provisions of Companies Act of 1956, having its registered office at 8, Lady Harding Road, 1st Floor, Chandra House, Gole Market, New Delhi- 110001
"Services" shall mean the broadband/high speed internet access and services offered by DDC.
"Subscription Charges" shall mean the rates, fees, charges, etc. applicable for the Subscribed Services (including without limitation activation or installation fees, usage charges, deposits, advances & service charges; and applicable taxes, levies, etc.). as specified in the Services Requisition Form and any other amount required to be paid by the Subscriber(s) to DDC.
"Services Requisition Form" or "SRF" shall mean and include (i) this SRF bearing a unique combination of alphabetical/numerical numbers, that provides the Services, in different packages, currently being offered by DDC in the Territory, (ii) the Terms and Conditions; (iii) AUP; (iv) GTCs; and (v) PTCs and their corresponding service charges.
"Subscribed Services" shall mean the package amongst the Services subscribed by the Subscriber.
"Territory" shall mean specified territory where the Subscribed Services are offered by DDC.
"Customer Premises Equipment or CPE" shall mean any electronics (Modem / WiFi Routers) provided by DDC to the Subscriber for accessing the Subscribed Services.
Upon receipt of complete and duly signed Subscriber Registration Form (including supporting documents to the satisfaction of DDC) and the realized Subscription Charges, the authorized representative shall make reasonable efforts to undertake the Installation, Activation and Commissioning at the Installation Address within three (3) working days, subject to availability of the Subscriber. The Subscriber understands that DDC shall not be responsible for any direct or consequential loss incurred or suffered by the Subscriber due to delay in the Installation/Activation/Commissioning at the installation address.
DDC reserves the right to reject any SRF in case the particulars provided therein are incomplete, incorrect or for any other legally just and valid reason, without any liability whatsoever. In such eventuality, if the Subscriber installation has taken place, the Subscriber shall forthwith return the CPE in good working condition to DDC; if the Subscriber fails to return the CPE to DDC, then DDC shall have the right to adjust the cost of the CPE, as per the prevailing market rates of such CPE, from any charges, payable to the Subscriber. In the event, such cost is not recoverable from the Subscriber or any other charges then DDC shall have the right to pursue appropriate legal action at the cost and expense of the Subscriber, against the Subscriber.
For prepaid/postpaid Subscribed Services, if any, DDC shall provide the Subscribed Services to the Subscriber till the validity of the Subscribed Services, i.e. for the value or term, as specified in the Services Requisition Form, whichever expires earlier. Upon such expiry/termination, the Subscriber shall cease to use the Services immediately; however, the Subscriber shall be liable to pay the Subscription Charges besides any other outstanding dues payable to DDC till the date of disconnection.
DDC reserves the right, without any prior intimation to the Subscriber and without any liability, (i) to replace or withdraw the Subscribed Services, (ii) change the duration of availability of the Subscribed Services, and (iii) modify the charges for the Subscribed Services.
By signing this SRF, the Subscriber explicitly agrees and gives consent to DDC to receive SMS communication irrespective of Subscriber's mobile number registration under NDNC registry. The Subscriber understands that the Subscriber, directly or indirectly, shall not initiate any legal action or claim any monetary expenses against DDC or its SMS service provider/partners/authorized agents for such cornmunications/SMS under applicable laws..
CPE provided by DDC for Subscribed Services will be property of DDC and the Subscriber needs to return the CPE in good order & working condition, failing which DDC will charge the Subscriber, a minimum sum of Rs.1,5007- (Rupees One Thousand and Five Hundred only) per CPE not returned or returned in non working condition.
The Subscriber shall use the Subscribed Services in accordance with DDC's AUP. AUP means the current version of DDC's Acceptable Use Policy provided on its website (as may be modified/changed by DDC from time to time).
Subscriber acknowledges and agrees that it shall pay to DDC, the Subscription Charges and other charges as and when they fall due; and also agrees to pay all applicable statutory taxes related to the use of the Subscribed Services.
DDC shall not be liable to refund any amount to the Subscriber when the Service is down or interrupted or suspended.
Payment shall be due on the due date mentioned on invoice/bill. All charges must be paid in full without any deduction, set-off or withholding. If the Subscriber fails to pay any of the charges by due date, DDC will be entitled to charge a minimum late fee for a sum of Rs.100, per month, on the outstanding invoiced amount or a sum equivalent to 2 % (two percent) on the cumulative outstanding amount, whichever is higher, until such cumulative outstanding amount is paid in full by the Subscriber.
The Subscriber shall at all times be responsible for the use of Subscribed Services, which shall, without any limitation, include any objectionable or obscene messages or communications or material which are generated/sent by the Subscriber, which are in violation of Governing Laws provided hereunder and/or and any other applicable laws. The Subscriber further acknowledges that the internet contains unedited material, some of which may be obscene, sexually explicit or pornographic in nature, which are in derogation of the Indian laws, over which DDC has no control whatsoever. DDC accepts no responsibility whatsoever for access of such material by the Subscriber, which shall be at the sole risk, cost and liability of the Subscriber and the Subscriber shall always indemnify DDC in this regard.
DDC reserves the right to disconnect or deactivate the Subscribed Services at any time without prior notice including in situations where the equipment/Home Modem etc. or software is interfering with DDC's other services. In case of any information found in application form given by the Subscriber, at any time, DDC reserves the right to partially or fully withdraw/suspend/terminate the Subscribed Services without any notice in that regard.
The Subscriber is required to fully comply with the provisions of all applicable Indian Laws as amended from time to time
DDC shall have the right to terminate the Services including the SRF, at all times, without any claim(s) against DDC and without any cause and prejudice to DDC's right, as specified thereunder, by serving a notice to the Subscriber as DDC deems fit and necessary. However, those clauses which are intending to survive the expiry or termination, shall survive such expiry and termination.
Notwithstanding anything contained in the Subscriber Requisition Form , for detection of unlawful activities with respect to the provision of the Subscribed Service, the Subscriber shall permit DDC to enter the Installation Address, at all reasonable hours, to undertake required inspection.
The Subscriber is competent under law to execute the Subscriber Requsition Form .
The Subscribed Services shall be used solely for self-use in the Installation Address. The Subscriber shall not use the Subscribed Services for any commercial benefit, including but not limited to relaying, re-transmitting or redistributing the Subscribed Services to any third party.
The Subscriber shall promptly intimate, in writing, to DDC of any change in the details/information provided in the Subscriber Requisition Form.
The Subscriber shall at all times comply with any and all applicable laws.
DDC shall not be liable to the Subscriber for any suspension or deactivation or termination of the Subscribed Services in accordance with the provisions of the Subscriber Requsition Form .
DDC shall not be liable to the Subscriber for any damage to property or person that may take place during or in connection with the Installation.
DDC shall not be liable to the Subscriber for any acts or omissions on the Subscriber's part.
DDC is not responsible for
(i) any consequential or indirect damage or loss in relation to the Subscribed Service,
(ii) if the Subscribed Services are temporarily suspended due to technical failure, modification, repair or testing, and
(iii) any change in DDC's networks results in inability to provide the Subscribed Services to the Subscriber.
DDC takes no responsibility whatsoever for the content on the World Wide Web, or access of any content whatsoever by the Subscriber or any other person using the Subscribed Service.
DDC shall not be liable for any failure or breakdown in the Subscribed Services or any loss or damage caused to the Subscriber due to Force Majeure conditions.
Indemnification: The Subscriber shall hold DDC, its affiliates, contractors, distributors and the respective officers, employees and agents completely harmless and indemnified from and against any loss, claim, damage, liability or expense (including reasonable attorneys fees and other dispute resolution costs) to which DDC/the Subscriber may become subject to under any applicable laws including without limitation all applicable anti-corruption laws, or under any claim made by any third party, or otherwise, to the extent they relate to or arise out of the provision of the Subscribed Services under the Subscriber Activation Contract.
Assignment: The Subscriber shall not assign any rights or obligations under the Subscriber Requistion Form to any other party without the prior written consent of DDC. However, DDC may assign the rights or obligations under the Subscriber Requisition Form to any of its affiliates.
Notice: All notices given hereunder shall be given in writing, by personal delivery, or Registered Post A.D., at the address of DDC and the Subscriber set forth in the Subscriber Requisition Form. Notice given by Registered Post AD shall be deemed delivered on the third day from the date on which such Registered Post A.D. was sent.
Waiver: No failure to exercise and no delay in exercising any right, power or remedy under the Subscriber Requisition Form by DDC shall operate as a waiver. Nor will any single or partial exercise of any right, power or remedy preclude any other or further exercise of that or any other right, power or remedy.
Saving Clause: If any provision of this Subscriber Requisition Form, becomes invalid or unenforceable, in whole or in part, the validity of the remainder of the Subscriber Requisition Form shall not be affected. DDC and the Subscriber shall agree to a valid substitute provision, which corresponds in its economic effect as closely as legally possible to the invalid or unenforceable provision which it replaces.
Governing Laws and Jurisdiction: The terms and conditions of this Subscriber Requisition Form shall be governed by and construed in accordance with the laws of India. The courts at Delhi, India shall have exclusive jurisdiction to entertain any disputes arising out of relating to the Subscriber Requisition Form to the exclusion of all other courts.
Dispute Resolution: Any dispute between DDC and the Subscriber arising out of or in relation to the Subscriber Requisition Form shall be referred to arbitration by a sole arbitrator to be appointed by DDC. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The venue of the arbitration shall be New Delhi and the language shall be English.
Entire Agreement and Amendments: The Subscriber Activation Contract constitutes the entire understanding between DDC and the Subscriber. It supersedes all prior understandings between DDC and the Subscriber with respect to the subject matter hereof. DDC reserves the right to modify, change
Chandra House, Dr. Lane, Lady Harding 8, Gole Market, New Delhi 110001.